Using App Store

accidental auto renewal – refund not working?

Hi. I spotted I'd been charged a huge £42.99 for the Calm app. I very rarely use this app and had no idea after a years use I would be auto placed on a premium subscription. I've now cancelled my subscription so it does not renew next year.

After following step by step to get a refund from 'Apple I click on report a problem' > 'I'd like to request a refund' > 'Submit'

I then I receive the message "We've determined that your purchase does not meet the conditions for a refund." ???

Please help, I'm not paying £42.99 for an app I don't touch, this seems hugely unfair from both Apple and Calm as this auto renewal was not made clear!!!

Thank you

Charlie

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