Apple TV app

Verification code not working

My remote stopped working a while ago and I’ve been using the remote app on my phone. Now that 2 factor can’t be turned off, I can’t purchase anything making my Apple TV about worthless. When I get the code, it pops up on both my phone and iPad. I enter it using the remote app only to be kicked back to original sign in. Why the **** is this so complicated?

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