this is Kafkaesque. Wehn I try to get a trade-in value for my Macbook Air and type the serial number, I am told it is invalid. After MANY times entering the number, I try to start a chat. It asks for my serial number. It says my serial number is invalid. I try to set up a call, it says my serial number is invalid. I will now go to the Apple store, where I will have to wait in line, and then some young person will probably that I have to call Apple support!!! Aaaargh! I could of course go to a Mac store, which is non-Apple, they might be more helpful?
[Re-Titled by Moderator]