MacBook Air

MacBook Air serial number invalid on Apple.com

this is Kafkaesque. Wehn I try to get a trade-in value for my Macbook Air and type the serial number, I am told it is invalid. After MANY times entering the number, I try to start a chat. It asks for my serial number. It says my serial number is invalid. I try to set up a call, it says my serial number is invalid. I will now go to the Apple store, where I will have to wait in line, and then some young person will probably that I have to call Apple support!!! Aaaargh! I could of course go to a Mac store, which is non-Apple, they might be more helpful?

[Re-Titled by Moderator]

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