I already sent two posts about this issue but I never received the answer due to your Community update which erased my posts and the replies from your support staff. Let me repeat the problem I am experiencing.
- In August this year I started to receive the notice from your iCloud system, that the space is running low, and finally that the iCloud is full. Since I use it strictly for storing photos and videos, I wanted to download them on my HDD. Since the only way (as far as I know) to do that is via iCloud.com, I decided to access it via my web browser to make these actions.
- When I tried to access the iCloud with my password two weeks ago, I couldn't do it (system said that I use wrong password, although I was pretty sure I was using right one) so I decided to use your "I forgot my password" option to change it.
- After I changed the password I got brand new interface with notice that I have 1 GB of space on iCloud, although I was using 5 GB of space by that time, and of course I couldn't access my photos. I noticed that my new interface lacks Photos icon (like in screenshot below).
- All photos on the iCloud were taken via iPhone, and I see them there, but I can't access them on the web. I kindly ask for your assistance on this issue, since it is very important for me to back these photos up. I need step by step instructions how to access these photos so I can clear the space on the iCloud which will allow me to use iCloud space again.
Thank you in advance.