macOS High Sierra

my new iPhone 11 pro won't sync with my laptop

I bought a new phone and the guy at At&T didn't change out the SIM card he said when I sign into iCloud and do a back up it will restore my setting in the new phone….it never did. I have pics and music that's it. I am furious! I think I lost all of saved passwords, apps and settings. I did a back up the night before so they are they somewhere but can't be downloaded into the new phone. So frustrated. I now have to try to remember what apps I had and the usernames and passwords for them, which I don't. I am hopeless.

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