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Need help with purchased iCloud storage error!!

Just bought 200GB of iCloud storage for family. Sent it to my family member. They got this message: You’re now in “johns” family but will keep your current 0gb plan for now. Your current iCloud storage doesn’t fit into “johns” 200GB plan”. What’s going on? How is that possible ? They do not already have extra storage on cloud.

Please help!!!

Need help with purchased iCloud storage error!!

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