Apple Arcade

Apple Arcade not working for child family member

I can't get Apple Arcade to work for a child member of Family Sharing on the Apple TV. It's the only device she currently has access to that will run the latest software (her iPad is too old), and when we try to load an Apple Arcade game, we get the following screen:

Apple Arcade not working for child family member

As you can see, it says we're subscribed, but won't allow her to play. It will load Apple Arcade games on both my and my wife's adult Family Sharing accounts, but not our daughter's child account. I've been through the restrictions and screen time settings, but I can't find anything that might be stopping her loading games. Has anyone else had this issue?

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