macOS Catalina

MacBook Air recovery problems

My MacBook Air has been experiencing some problems, so I decided use the recovery software to fix it. However, there were some issues preventing me from doing so. For example, I tried to go in through the security part, but for some reason, it said that there was no administrator, even though there was one. I also tried the Catalina reinstallation, but it couldn't work either. All these occured despite having good connection, a high battery and with a lot of storage space left. Can someone help?

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