iPhone Hardware

cannot unlock my iphone 6S from cell carrier

Ive been on the phone for 2 days now to have my IPhone unlock.

I use to have an iPhone bought from the carrier boutique, it was defective so they sent me in apple store at quartier dix-30 in Brossard to have it exchange. Now my carrier is unable to find this phone in their system, ive been talking to supervisors, they cant do it. I also been chatting with Apple support and they dont want to unlock the phone at all, they always telling me to contact my carrier. I also verified with a local repair center to have it unlock, they can't either.

Now I want to use my phone with another company , what do I do?

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