Using iPhone

Mail closes out on iPhone 6 and iPad

Issue:

My mail closes out on my iPhone 6 (12.4.5) and iPad (iOS 12.3.1) as soon as it opens. It seemed to happen at the same time. The iPad never had a problem before. The iPhone did, but I resolved it (temporarily).

What I've done:

When this happened before on the iPhone I did the following:

  • Closed the app and restarted it. NO EFFECT
  • Offloaded the app and reinstalled. NO EFFECT
  • Removed the app and reinstalled it. NO EFFECT
  • Reloaded the phone completed. MAIL WORKED FOR ABOUT A WEEK THEN STARTED PROBLEMS AGAIN

This time, I did all of the above EXCEPT for reloading the phone. I'm not included to spend time on something that doesn't seem to work until I understand why this is happening.

I also tried to access my mail on my iPad, but it did the same thing (closed out immediately). At first, it seemed only to happened in the Junk mail folder, but then it was ANY folder.

What's going on and how do I fix it?

Any idea why this is happening (again) and what can be done. All solutions say to do what I've done dozens of times, so I need something that's going to work and not just cut-and-paste stock solutions that don't work.

Thanks.

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