macOS High Sierra

Cant load operating system

I have plenty of room on my hard drive but cannot upgrade operating system. currently stuck in High Sierra . Would like to get Catalina but neither Mojave or Catalina will install. They stop at 2 minutes remaining every single time. Has anyone else had this issues and what did you do to solve it? I have been on the phone with Apple Support 3 times about this and no one can solve. Please help.

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