It’s been since iOS 13 that the awards page does not load anymore- black screen with that thing in the middle keeps turning… and nothing. Spoke with Apple support on 2 occasions and they gave up on me. Both tier 2 tech, promised they will call me back ‘tomorrow’ and they never did. Installed all soft updates both watch and phone since and same issue. Erased app and added it back, hard reset the phone, unpaired watch, paired as new… nothing works. IPhone XS Max, watch 4... any ideas?!