Using iPhone

Using volume buttons to take picture on X

I bought a new iPhone XR a few weeks ago. I found that half the times I tried to take a picture in the camera app using the volume buttons, the volume control image appears on the screen and the picture doesn't take. Also the white shutter button on the screen sometimes doesn't work either. (Incidentally called Apple today, they checked my phone remotely and upgraded my operating system. They said they would call back in 15 minutes to see if the problem was resolved. They did not call back until two hours later supposedly in response to a call I had scheduled (I had not scheduled a call). The caller seemed to know nothing about why she was calling and the call was dropped while she was looking up the subject of my previous call. ) I have heard of others having problems with the volume buttons while taking a photo, but have heard of no solutions to it. Any suggestions?

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