Using Apple Watch

Device In reparation

How can I get my device back? It was in reparation they send me two emails to let me know it was ready by they went to spam. As I didn’t hear about them I call the store and they said they don’t have the device anymore. I call 1-800 My Apple, and they said call the store, they claim I abandoned the device, but I wasn’t planning that, I’m from other country and apparently they call me too, but we never receive any call. I’m ver sad i want my device back. Help!

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