Using iPhone


okay so hi,

on september 26 2019 i bought an iphone 11.

i updated the icloud (including my photos) in my old iphone.

so when the update finished i signed in my icloud to the new phone, and everything was there.

but the problem is that when i want to see a video on may 5 2019, i cant see it and they tell me “unable to play video”

i don’t get it i already updated my photos in my icloud and now it’s not working?

please help me

my videos are very important to me:(

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