iPhone Hardware

Cant hear caller nor callers can hear me after an ios update

Hi, Did anyone had this issue.

My Iphone 7 Plus was working absolutely fine until apple IOS update. I just been out of contract and was hopping to enjoy some contract free time but feels like this phone is useless and Apple wants me to order a new or get into new circle of contrat.

Now I cant hear the caller, nor callers cant hear me. The speaker button is grayed out. Spoke to Apple team after all diagnostic they said it is an hardware issue and may cost £300 to repair. The phone resale value is about £150 and I don't want do this.

I believe this issue i caused by the software update and feel i am scammed.

Too me this looks like a scam.

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