OS X El Capitan

El Capitan and Word 2016

I have an old mac running El Capitan. Can't upgrade to newer OS. I have installed Word et al, but they will not open. It asks for my password and then just spins and spins. Microsoft was no help at all – spent three hours with them yesterday and nothing is changed. I should add that word 2016 et all were working just fine and all of a sudden quit yesterday.

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