iPod touch

Ipod touch cannot be restored. Forgot passcode and cannot download software error 400

I am trying to delete all data off my iPod by doing a factory restore. But to do this it keeps needing to download new software and states that there is an error 400 in downloading the software. I have tried to contact Apple Support but there are no iPod listed in the list of products that they support. When I try selecting another product, that product does not match my seriel number. So I cannot get in touch with them

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