Apple TV app

Free Apple tv+ for recently purchased device

I bought an Apple TV device on 14 September which should qualify me for a free 1 year subscription. I am unable to process this free service via Apple TV+ settings. When I open up a movie I am asked to pay.

Although I have proof of purchase (pdf receipt), nowhere am I asked for this.

To add to the confusion the purchase is identified by my yahoo email address (john etc) but our Apple ID is in the name of my partner (Erith etc)

How do I go about it?

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