iPhone Hardware

help please

Hello, I recently purchased an Apple Iphone XR and I can’t register my face, the TrueDepth camera works completely. When registering threads, I put my face in a frame, look at the camera and nothing happens, I tried to hold something on my outstretched hand and at a distance of 25-50 cm, nothing comes out of the software version, the software version is the last 13.2.2 Iphone rebooted, reset all settings. Can you fix this error?

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