iCloud on my iOS device

Locked out completey

So I bought this 5th gen ipod touch from my buddy and he and I cannot get into the email nor the account because this thing is a couple years old and the answer to the security question is unknown, is there any way to unlock the account via contacting apples support team directly? I can still do stuff on it, but I kinda want to reset it completely to complete the transfer process.

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