Using Apple Watch

Apps not Opening

Hello! I recently got an Apple Watch, Series 5, 40 mm. After the T-Mobile store put on the screen protector I am not able to open apps. It registers I’m tapping on an app, you can see the button being pushed, but it doesn’t open. If I hold down too long, it thinks I want to delete an app. Suggestions?

NOTE: They put a series 4 screen protector on. Does that affect it?? Same MM.

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